Terms & Conditions

The following expressions shall have the following meanings:

1.1 ‘Supplier’ means Burlington Games Group which for brevity will be referred to as BGG.

1.2 ‘Client’ means any 3rd party, individual, partnership, company or other organisation or entity which negotiates with the supplier.

1.3 ‘Terms and Conditions’ means the following terms detailing BGG's terms of service.

1. Supply

BGG agrees to supply equipment or services to the Client as detailed in the booking form.

2. The Booking Form

You are requested to sign and return the booking form which will provide written confirmation of your verbal or written order made with BGG. Failure to sign and return the contract of hire is not sufficient to cancel the agreement entered into.

3. Alterations

Any alterations to the agreement must be agreed by both parties and initialled on the contract of hire accordingly.

4. Cancellation

We hope you will not need to cancel your event. However if circumstances present themselves to make cancellation necessary then the following terms apply: Cancellation or postponement of the contract must be received in writing and is subject to the following cancellation charges or deposit forfeiture:
a. If booking is cancelled this will result in a loss of 50% of the quoted costs.
b. If cancelled within 21 days of the event 100% of quoted costs will be payable.

5. Access and Safety

BGG are not responsible for any damage or accidents caused by any misconduct by the hirer or any lack of care or attention on the part of the hirer. The equipment must not be moved from the agreed venue without prior consent from BGG. Access to and into the venue is the responsibility of the client and any equipment unable to be installed as a result of inadequate access will be charged in full, unless a representative of BGG has visited the venue to approve access prior. It is the client's responsibility to inform BGG of any steps, stairs, narrow access, enforceable parking restrictions or anything that may impair the access for the delivery or removal of the items ordered. BGG reserves the right to refuse to supply items if the access would lead to damage to said items or pose an exceptional risk to the health and safety of the staff installing or collecting equipment.

6. Damage

The client hiring the equipment, whether they be the recipient of the equipment or the person responsible for engaging BGG, shall take full liability for any willful damage caused to, or theft of, the equipment whilst hired to them. BGG reserves the right to charge the client for damage to the equipment due to severe negligence or vandalism. Charge will be made to repair or replace equipment, dependent on damage.

7. Extended Hire

Extensions to the agreed period and times of hire will be subject to extra charges.

8. Public Liability

BGG confirms that all equipment supplied is well maintained and covered by Public Liability Insurance. Public liability cover shall be deemed invalid if the equipment is tampered with in any way by persons other than BGG or its representatives or if used inappropriately after advised BGG or its representatives. Public liability insurance will be invalid if a representative of BGG is not present at the event when the equipment is used, unless the aforementioned circumstance had been previously agreed with BGG prior to the installation at the agreed venue.

9. Payment Terms

Payment Terms for all customers is "Payment to be received on issue of invoice and/or prior to the event". Different terms may occasionally be agreed upon and will be annotated on the contract and/or invoice.

Privacy Policy

At Burlington Games Group Limited we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This Privacy Policy, together with our terms of use, explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site. We do update this Policy from time to time so please do return and review this Policy regularly. [For the purpose of the Data Protection Act 1998 our data controller is Joel Lambregts of Burlington Games Group Ltd] .

Information We Collect

In operating our website we may collect and process the following data about you:
i. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
ii. Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
iii. Information provided to us when you communicate with us for any reason.

Use of Cookies

We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website to our advertisers where appropriate. Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

  1. To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.

  2. To meet our contractual commitments to you.

  3. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

Storing Your Personal Data

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

Third Party Links

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access to Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £100 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at [email protected] or by post to 92 Station Lane, Hornchurch, Essex, RM12 6LX

Company Information

Registered Address: Burlington Games Group Limited, 92 Station Lane, Hornchurch, Essex, RM12 6LX. Company Number: 10964796